Frequently Asked Questions



1.How do I contact you in regard to my order?

Whatever happens to your order, you can contact us freely via Emails sent to service@akiconshop.com. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver's name and tracking number.


2.When will my order be shipped out?


3.What shipping methods do you offer?


4.What is the estimated delivery time?


5.How do I cancel my order?
Please send the cancel request to service@akiconshop.com in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.


6.What if I don't receive my order?


7.What if I have received a damaged order?
Please send the photos of the damaged item to service@akiconshop.com with any valid order information. Our customer service will respond to you within 24 hours and help you solve problems.

8.When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our ware-house, please send a request for refund to service@akiconshop.com and we will issue you the refund in two business days.


9.What is the warranty of my item?


10.How do I return the item?


11.Is that possible for me to order replacement parts from you?


12.What if I can’t pay by credit card?


13.Will an invoice be included in my package?



 
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